Refund Policy

Return and Refund Policy of Dulcia London

At Dulcia London, we strive to provide all our customers with excellent service and a pleasant shopping experience. Our return and refund policy has been carefully designed to ensure maximum satisfaction, under certain conditions. Please read the following guidelines carefully regarding returns and refunds.

 

100% Return Guarantee on New Products
We offer a full return guarantee on all new products, except for promotional items. Sale items are excluded from this guarantee.

 

No Refunds for Sale Items
Items purchased during sales are not eligible for a refund. These purchases are final and cannot be returned or exchanged, even in the case of incorrect sizing.

 

Return Shipping Costs
Customers are responsible for the shipping costs of returns. Dulcia London does not cover return shipping costs and is not liable for any expenses incurred during the return process. Please refer to our terms and conditions for full details.

 

Return Notification Deadline
Return requests must be made within 30 days of receiving the item. After this period, returns will no longer be accepted. Please adhere to this timeframe to be eligible for a return.

 

Exchanging Sale Products
Sale items cannot be exchanged, even if the size is incorrect. Please ensure you select the correct size before making a purchase.

 

100% Guarantee on Defective Items
We offer a full guarantee on all defective items. If a product shows manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.

 

Return Process
To initiate a return, please email info@dulcialondon.com. Once your return is approved, you will receive detailed instructions to complete the return process.

 

Requirement to Provide a Return Form
Returns without a completed return form cannot be processed. Please ensure you include this form with your return to guarantee proper handling of your request.

 

Conclusion
Dulcia London strives to ensure customer satisfaction. By adhering to our return and refund policy, we ensure that all returns are handled efficiently and fairly. For any questions or concerns, please contact our customer service at info@dulcialondon.com.